Next Caller is a telecommunications technology firm based out of New York City, New York. Next Caller provides threat-level analyses of phone calls to verify callers in real-time and improve customer experience. By detecting if a call is spoofed or not, they allow financial institutions, insurance companies, healthcare providers, and retailers to stop phone fraud before it starts.
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History
Next Caller was co-founded in 2012 by Ian Roncoroni and Gianni Martire, who were roommates in New York City at the time. Roncoroni proposed the idea for an alternative to traditional Caller ID after losing a rental car reservation when the company believed his name was "Ron Coroni" vs. "Ian Roncoroni." Next Caller's technology started as a way to reduce customer service hold times and reduce friction at the beginning of a call, but Roncoroni and Martire soon found other applications, including pioneering the intelligent call routing industry and ANI spoofing detection. Next Caller's technology officially launched on stage at TechCrunch Disrupt 2013, and was accepted into Y Combinator's Winter 2014 Batch, where Ian is known solely as "Ron," as computer scientist Paul Graham famously kept pranking Ian by changing his name in Y Combinator's founder database.
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Technology
Next Caller utilizes a REST API for both its Advanced Caller ID and fraud technologies, and authenticates through 0Auth 1.0a. Next Caller holds the patent on cloud-based Caller Identification and uses a proprietary algorithm to measure carrier-level metadata for bank-grade phone fraud and ANI spoofing.
Integrations & Partnerships
Next Caller's API integrates with Cisco, Oracle, Avaya, Salesforce, Genesys, SAP, Five9, and Zendesk. Next Caller's Advanced Caller ID is available on the Twilio Marketplace, and is a native application on Invoca's call routing platform.
References
Source of article : Wikipedia
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